I’m having a prego meltdown moment.
I called the West Coast Kids Winnipeg location last week to see if they had the Franklin and Ben Liberty crib in stock. They do not. The girl tried to convince me to go with the Jenny Lind. I told her were set on the Liberty. I also said we were coming to town at the end of the month and asked if would we be able to call back and order it to pick up then. She said yes.
I called them yesterday to order the crib. All Sales Reps were busy. The lady who answered the phone took my name and said they would call me back. I received NO call back.
I called again this afternoon. I was accidentally hung up on during the call transfer from the front-desk to the Sales Rep. I called back again and got through. The Sales Rep told me there was no way they could get the crib in before 8-10 weeks. I asked for a quote to ship it directly to us and she said she couldn’t provide it immediately on this call because she needed the box measurements and weight.
She also tried to convince me again to buy the Jenny Lind. When I mentioned that we liked the Liberty style better and the fact that it converts to a toddler bed without additional cost, she tried to sell me on another model of Jenny Lind with a toddler bed option that does not come in our desired colour (white). When I opted to change colours, the grey I selected was also NOT IN STOCK.
Right now, I’m pending a call back from her with the shipping quote, but my guess is I will be ordering it from LussoBaby in Vancouver instead. I’m giving West Coast 48 hours before I place my order with LussoBaby. So much for the concept of wanting to support a semi-local business (as my head office is located 2 blocks away from the Winnipeg location).
Nothing pisses me off more than poor customer service especially when I was told something completely different a week ago.
So now, instead of picking up our crib, we are heading to Winnipeg to make an IKEA trip and visit with my work colleagues. I just am not sure the trip is worth it anymore since my Ikea wish list is seriously like only $100 worth of product. My husband is convinced we should still go, but we may make it a one night trip instead of the entire weekend.
I’m just itching to get the nursey going. I’ve waited so long for this and I can’t wait to have it all put together. My goal is also to have it done before August as my husband will start harvest then and won’t have much time to help before baby comes.
I also JUST received a call back from West Coast that they ran out of the monitor I purchased on sale through their website last week and it will be 6-8 weeks before I receive it. REALLY? I’m glad I’m on top of these things and baby isn’t due to arrive tomorrow!
Sometimes it makes me laugh how trying to be organized can actually cause more stress. 🙂